✱ Professional summary
I’m a marketing and communications professional who thrives on connecting brands with their communities. With over 5 years of experience, I’ve helped build authentic relationships between companies and their customers while creating systems that help teams communicate more effectively.
✱ Experience
Community Manager // Shake Shack 🍔
May 2023 – November 2024; New York, NY
Managed social media presence with on-brand responses while building comprehensive communication resources for the team. Used sentiment analysis to inform marketing, hospitality, and culinary teams for campaign strategies and menu improvements.
Senior Associate, CX & Community Management // Brooklinen 🛏️
September 2021 – May 2023; Brooklyn, NY
Provided purchase support across social channels while maintaining internal resources for consistent brand communication. Shared community feedback with various teams to enhance product launches and crisis response.
Community Associate // Away 🧳
June 2019 – September 2021; New York, NY
Built an engaged online community through personalized customer support and contributed to content strategy. Previously worked in Away’s NoHo flagship store, bringing retail experience to digital customer care.
Marketing Communications Coordinator // 3M 🔬
June 2016 – January 2018; Meriden, CT
Developed content for diverse products and created materials to enhance visibility across channels. Coordinated between regulatory, legal, engineering, and executive teams to ensure consistent messaging.
Technical Specialist // Apple 🍎
July 2016 – June 2017; Farmington, CT
Provided technical support and product expertise to customers while maintaining Apple’s high standards for service and brand experience.
✱ Education
University of Connecticut (Bachelor of Arts; Communication) // Storrs, CT
✱ Skills and software
Domains: Community management, social media marketing, hospitality & client services, brand communications, data analytics, artificial intelligence (AI)
Proficiencies: Notion, Obsidian, Sprout Social, Gladly, Kustomer, Guru, TextExpander, Upfluence, Adobe Creative Cloud (Photoshop/Illustrator/InDesign), Microsoft 365 (Word/Excel/PowerPoint), Google Workspace (Docs/Sheets/Slides)
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